FAQ

What payment methods does the Mollusk Surf Shop store accept? 

Visa, MasterCard, American Express, Diners Club, and PayPal. 

How do I make an exchange or receive a refund? 

Please email store@mollusksurfshop.com and we'll be in touch regarding next steps. Refunds and exchanges are accepted on merchandise within 14 days of receipt for items that have not been worn, altered or washed and include tags attached if applicable. You will receive a confirmation by email when your exchanges/refunds are processed.

Please note: 

  • Shipping and handling charges are non-refundable. 
  • Refunds will be issued to your original payment method.
  • We do not refund initial or return shipping and handling charges. 
  • Swimwear is non-refundable under any circumstances. 
Is the store secure?

Yes. Purchases are processed using 128-bit SSL encryption on each transaction through our online payment gateway. We will not sell, trade, or rent your information to anyone.

Can I pick-up or return my order to a store location?

No, we are unable to accept returns at our stores for online orders.

How much will shipping be on a new surfboard?

It depends on where in the US you are located. Did you order a board? If so, we will be contacting you with a custom shipping quote. Contact us with any questions or to receive a quote before purchasing. 

Do you ship surfboards internationally?

Contact us at store@mollusksurfshop.com for a quote or if you'd like to arrange a pickup for a board at one of our locations. 

How can I find out if my order has shipped / where can I find a tracking number for my order?

An email with a tracking number will be sent out after your order has been confirmed. To check the status on an order ... 

How long does it take for an item to ship?

We process and receive orders M-F and typically ship 24-48 after receiving the order.  

How do I know if an item is stock? 

Our online store inventory is updates, however boards and items with limited quantity can go quickly. For confirmation and questions regarding a purchase email us at orders@mollusksurfshop.com. 

I have a new product that I would like to sell at Mollusk, who do I contact? 

Send us an email at info@mollusksurfshop.com. We appreciate everything that is sent but keep in mind due to the volume of requests we are not able to respond to all inquires. 

Question not answered?

Email us at info@mollusksurfshop.com and we'll be happy to assist.