Frequently Asked Questions:

I don’t think a download link ever arrived in my inbox.

If the link did not arrive in your inbox after your purchase, check your spam/junk mailbox for the message. If you don’t see an email from Mollusk Online Store, contact us at and we’ll send over another link.  

I tried to download the film on my iPhone/iPad, but it didn’t work.

Before playing the film on your portable device, you must first download the file onto a computer and drag it into iTunes. Once the video is in iTunes you can transfer it to any device. If you try again and the link has expired, please email us and we will send over another one. 

What options do I have to play the film?

We recommend viewing the films we offer through iTunes or VLC player media player.

My download failed. Can you send another link? 

Yes, if you have any downloading problems, please email us and we will send you another link. 

I’m unable to open the zip file and see an error message that reads “not a valid zip archive.”

The file did not finish downloading properly. Contact us and we will send you another link.